Returns

- You have 14 days to return Apparel, Accents (Jewelry), Shoes and Abode (Home Decor) items for a full refund.

- If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund and your return will not be accepted.

-  Eligible returns can also be exchanged or you can receive store credit.

- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- In your package you will receive a returns form along with your invoice where you will find a friendly reminder specifying the date your package needs to be postmarked by for a successful return.

- All Armoire (Secondhand) items are a FINAL SALE unless they have been strongly misrepresented. We do our best with providing you with sufficient pictures and information before the item is purchased so that you can compare them to your own clothing.

- All Items purchased under the $12 Sale are FINAL SALE.

Processing Returns

- Once the successful return has arrived to our warehouse you will receive a refund within 5 business days.

- Original Shipping Costs are non-refundable

- We are not responsible for lost or damaged items.

Please contact our Customer Care team at wellhello@orchidsandspice.com for any further questions or concerns.

Please Note________________

Refunds:

Once your return is received and inspected, we will send you an email to notify you upon its arrival.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days from the email notification.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If your PayPal account was used as your method of payment (not the PayPal checkout terminal) then the credit will go into your authorized PayPal account.
If you’ve done all of this and you still have not received your refund yet, please contact us at
wellhello@orchidsandspice.com.

To return your product, you should mail your package to:

ATTN: Orchids & Spice LLC
4078 Summit Crossing Dr.
Decatur  US 30034